Sponsors:

Session Topic:

The Resilient Administrator: Staying Grounded Amid Uncertainty and Change

Session Summary:

This interactive session encourages open discussion and shared experience. Attendees will be invited to share their own stories of navigating unexpected events, exploring what worked—and what didn’t—when managing the emotional side of disruption. Questions and conversation are welcomed throughout the session.

Session Description:

As administrators and leaders within our law firms, we pride ourselves on being prepared for just about anything. Yet, as 2020 reminded us all too well, the definition of “unexpected” can shift in an instant. From natural disasters and sudden losses to regional or national emergencies, these moments test not only our management skills but also our emotional resilience. How do you, as a leader, guide your office through the unthinkable—and support your people through the emotional aftermath that follows?

The pandemic exposed just how quickly “normal” can disappear, but it also revealed the strength and adaptability that law firm administrators bring to the table. While COVID-19 may have been the most visible example, it won’t be the last major disruption to challenge our firms. In today’s unpredictable environment, leadership demands both strategic readiness and human compassion.

This session will provide practical strategies and real-world insights to help you guide your firm through unexpected events—balancing preparation, empathy, and decisive action. Attendees will leave with actionable ideas and approaches to strengthen both operational stability and emotional resilience when challenges arise.

Learning Objectives:

1. Recognize that no firm—or leader—is immune to unexpected events.
2. Understand key actions to take when crisis strikes.
3. Learn how to build preparedness plans that go beyond the basics.
4. Develop strategies for personal and professional resilience in the aftermath of change.

Speaker:
Jessica VanTroost
Chief Strategy and Operations Officer
McGlinchey

Jessica VanTroost is a versatile, behind-the-scenes leader with 19 years of experience in legal administration, spanning recruiting, operations, HR, and special projects. She plays an integral role in McGlinchey’s administrative and operational teams, collaborating across departments and offices to optimize programs and support people in their daily work and careers. A longtime member of the Association of Legal Administrators (ALA), Jessica has served in numerous leadership roles at both the International and local chapter levels and is currently serving as a Director on the ALA International Board of Directors. 

At McGlinchey, Jessica co-founded the “Ministry of Fun,” an employee engagement initiative designed to strengthen connections across offices and job functions. Through creative programs like book clubs, trivia contests, fitness challenges, and fantasy sports leagues, she helps foster a culture of collaboration, inclusion, and community. Beyond her internal leadership, Jessica is recognized for her empathy and adaptability in times of uncertainty. Drawing on her experience managing through unexpected leadership transitions, natural disasters, and the challenges of COVID-19, she speaks nationally on guiding teams through grief, resilience, and organizational change.

Conference Room:

Galleria II

Breakfast Buffet

Assorted chilled juices

The Season's Freshest Fruits and Berries Served with Yogurt and Granola with Raisins

Cajun Scrambled Eggs with Shrimp and Pepper Jack Cheese

Buttery Grits

Brabant Potatoes

Fluffy Buttermilk Pancakes Served with Warm Maple Syrup and Warm Pecan Syrup

Starbucks Coffee, Tea & Decaffeinated Coffee

CLM^®Application Credit: 1 hour in the subject area of Human Resources Management (HR) 

CLM^® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management (HR) towards the additional hours of some Functional Specialists to fulfill the CLM application

CLM^® Recertification Credit: 1 hour in the subject area of Human Resources Management (HR)